If you are extremely qualified, have terrific application
materials, a targeted resume and you're interviewing for jobs, but always
coming up with a silver medal, it's possible that you're bumping up against an
elusive category: likability.
Also known in the industry as "cultural fit,"
likability is a reason many candidates don't make the final cut—the
interviewers either didn't like them or didn't believe they would mesh well
with current employees.
Emotional intelligence, otherwise known as soft skills, is
the category of skills most likely involved when evaluating likability or fit.
Wikipedia defines them as "Personal attributes that enhance an
individual's interactions, job performance and career prospects. Unlike hard
skills, which are about a person's skill set and ability to perform a certain
type of task or activity, soft skills relate to a person's ability to interact
effectively with co-workers and customers and are broadly applicable both in
and outside the workplace."
Soft skills include: attitude, communication skills, time
management, critical thinking and a slew of other categories that do not relate
to intelligence.
There's no question that soft skills play a role in most, if
not all, hiring decisions. So how can you demonstrate these skills during an
interview? Eddie Earnest from HigherNext (www.highernext.com), a company that
offers the Certified Business Laureate (CBL) certification tests and
credentialing system, suggests the following tips to help highlight these five
soft skills during an interview.
1. Work ethic.
Make sure to weave your thoughts about how
important the company's mission and vision are to you and explain why you're
willing to go the extra mile to help the organization succeed. One tenet of
evaluating candidates is that past performance is a predictor of future
results. Make sure you prove that you have a strong work ethic by giving
examples from the past about how you went above and beyond the call of duty to
get a job done. "Describe how you always complete projects efficiently and
on-time, why you're punctual and persistent and how you balance your drive to
succeed with the company's goals," Earnest says.
2. Positive attitude.
Give examples of how you improved
employee morale in a past position, or how your positive attitude helped
motivate your colleagues or those you managed. Earnest suggests: "Some
people are naturally bubbly and always upbeat. Others have a more tame and
low-energy demeanor. Especially if you tend to be more low-key, smile when you
shake the interviewer's hand and make an extra effort to add some intonation
and expression to your responses."
Make sure you aren't boring or dry, or you could lose your
chance to be hired.
3. Communication skills.
Your interview is a great
opportunity to demonstrate how well you communicate, so be sure you prepare and
practice responses to showcase your best skills. Earnest says, "Be
concrete with these examples, and bring proof to the interview. Provide
examples of materials you created or written campaigns you developed in past
positions."
4. Time management.
This is a crucial skill many employers
seek in their hires. Earnest notes, "It's especially important for
candidates who want to work in a startup to know how to manage their time,
tasks and responsibilities effectively." Be prepared to explain how you
prioritize the most important items first, delegate the items that others can
do and figure out a way to get things done in the confines of your resources on
the job.
5. Self confidence.
Earnest reminds job seekers, "You
can demonstrate self confidence at the interview by the way you present
yourself, including how you dress for the interview, the way you approach to
shake hands and how you speak about your experiences during the interview."
If you're not particularly confident, practice acting like
you are. Make direct eye contact when speaking with strangers. Listen to your
own voice—is it shrill or timid? Rehearse speaking in a more confident-sounding
voice. Don't forget about your body language, which is one of the first ways
employers will gauge your confidence levels. If you tend to hunch over, make
sure you think about sitting up during your interview.
Don't forget to think about soft skills when you prepare for
interviews to be sure you demonstrate everything you have to offer the
employer.
About the author:
Miriam Salpeter is a job search and social media consultant,
career coach, author, speaker, resume writer, and owner of Keppie Careers. She
is author of Social Networking for Career Success and 100 Conversations for
Career Success. Miriam teaches job seekers and entrepreneurs how to incorporate
social media tools along with traditional strategies to reach their goals.
Source: Business Insider
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